Ultimate Pet Nutrition
Reviews and Complaints
My dog does not like their product
When I ordered, I thought I was ordering their Sample pack so that I could have my puppy try out their food. Today I received a carton of food and treats that I did not order.
Beware of this company, They take your credit card and send you a carton full of product you did not order or did not want..
The package says its for ADULT DOGS, My dog is a puppy! I intend to return this order and I do not want any thing more from this company.
Preferred solution: Full refund
My 12 year old mid sized rescue pup was slowing down. I saw the ad for Ultimate Pet Nutrition. Seemed like what the pup needed. I ordered two jars. Received one but was charged for both.
Decided to try before I complained. Fed the jar exactly as instructed.
Before the jar was done the dog was going blind. The Vet could not find a cause for the blindness. At the time I had not made a connection between the supplement and the blindness and so did not discuss it with the Vet. One year later the dog is completely blind and in pain which can not be completely controlled by medication.
Can I prove a causal connection? No. Do I believe there is one?
Yes. The timeline is compelling.
User's recommendation: If you value your pup do not feed your best friend this unregulated overhyped garbage!
Good company
User's recommendation: I would have no qualms about ordering from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe product was guaranteed.
Preferred solution: Full refund
User's recommendation: Buy a small container to try. Wouldn't cost as much.?
Scam!
Preferred solution: Full refund
User's recommendation: Don't Buy!
Money back guaranty...
Made My Dog Sick - Rip-off Scam
This product caused a serious adverse reaction in my dog, the company continues to charge my account on a recurring fee.
I tried Nutra Thrive a month ago after reading all of the great reviews and watching a compelling video. Just like anybody who would use this product, my dog's health is a very high priority.
And that's exactly what this company preys on. People like me who would pay just about anything for my dog's well-being are complete suckers for this product. It's a waste of money (there are others that are a fraction of the price) and it's dangerous. I have the vet bill to prove it.
The first day I added it to his food, I let my dog smell it before I sprinkled it into the bowl.
He turned away immediately. It smelled like grass actually. It turned the food a dark green color when mixed in, as well, but I wasn't concerned about that. My dog was a bit resistant to eat at first, but he acclimated.
After about a week on the product, my dog began scratching persistently, rubbing on furniture, and shaking his head.
I didn't suspect the Nutra Thrive at first, and gave my dog a bath. The bath did not relieve the itching. After three days, the symptoms were so severe, he wasn't eating or sleeping. I took him to my veterinarian on an emergency visit, and I brought the Nutra Thrive with me, because nothing in the environment or his food was changed, except for the Nutra Thrive.
When I showed it to my veterinarian, he told me to immediately discontinue use, and my dog was having a severe allergic reaction. Nutra Thrive isn't based on science, rather it's based on Dr. Richter's personal experience.
He treated my dog with allergy shots and prescribed an ointment for his infected ear. After a few days off Nutra Thrive, he returned to normal, and his ear was healed up in about a week.
Luckily, my dog is ok now. Although I have two unopened jars at home, I put this all behind me and moved on, until today.
Today, I received an email, confirming that ANOTHER order (that I DID NOT ORDER) has been shipped. According to USPS, the shipment had not yet been received by USPS when I checked the tracking number., though.
First, I didn't / wouldn't order this product again, and I wouldn't need any, even if I did want to re-order. My dog is 30 pounds.
Three jars is a three month supply. So if I were to reorder, I wouldn't have needed another shipment until September. When I contacted customer service and told them I didn't order this and my account should not have been charged, they hung up on me - TWICE.
When I called the third time, a gentleman told me that he'd have to send a return authorization form and I'll have to mail the product when I receive it - even though USPS hadn't even picked it up from their warehouse yet. I pointed out that USPS shows that it hasn't even been scanned yet, so it must still be at their facility.
He said he'd try a pre-ship cancellation, but didn't think it would work. (What???)
I explained that I was unhappy with the product, and that it caused a severe reaction in my dog. He said he's received training on Adverse Event Reporting, but had never heard of any reactions like this. He didn't take an Adverse Event Report for this event.
I work with the US FDA on a daily basis, and I'm well versed in adverse event reporting requirements.
I was surprised that the gentleman who took my call chose not to complete the AER. If your dog or cat experiences any kind of reaction after starting this supplement, you should discontinue use immediately. Adverse reactions to food and food supplements should be reported to the manufacturer AND to the US FDA. If your pet has experienced issues with this supplement, please submit a complaint on the FDA website in the Pet Food Safety Reporting Portal.
https://www.fda.gov/animal-veterinary/report-problem/how-report-pet-food-complaint
The customer service representative also told me that I was (unknowingly) subscribed to receive monthly shipments. I never saw anything indicating I would be receiving monthly shipments, or I wouldn't have ordered it. My bank told me about this type of scam in the past. They see this all the time.
Companies will put in the fine print that you're subscribing to something and you end up with monthly charges on your account.
I only live at the address they're shipping to part-time. I won't even be here when it does arrive, so they'll leave it at the door where it'll sit for around 10 days, unless it's stolen first.
- Causes severe allergic reaction
- Contains toxic ingredients
- Causes adverse reactions
Preferred solution: Full refund
I cancelledsubscrition thought i did. I diod not notice any change
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bradenton, FloridaReturning product
Cant get thru on phone.
- Cant get in touch with you to cancel yesterdays order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLittle Yorkie became so ill
- Easy to order
- Almost killed my dog
Preferred solution: No, I just want to be done with this,
Ordered from them no issues
My cats both died
I don't want money, I want you to make damn sure this stuff isn't harmful to pets. No amount of money will replace my best buddy Tebo, and my sweet girl Shelby.
Now on August 25th Shelby has just died of lung cancer. I bought this because of the add talking about chemicals in food that can give cats cancer after 10 years of age yadda yadda.
You might want to check if this stuff causes cancer because it sure seems like it might. Also I read lung cancer is rare with cats so both dying of the same thing is really suspicious.
- No clue
- Dead cats
Preferred solution: Stop selling this crap, until youve tested it better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill did not receive my product
Preferred solution: Full refund
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Hi Angus, this is Shayne from Ultimate Pet Nutrition. I want to assure you that we would never charge your card without your authorization.
We do have a subscription program for our most popular products which you may have enrolled in by mistake. I would love to help you directly.
Please email me at shayne@ultimatepetnutriton.com so we can take a look at your account. I know some time has passed since you left this review but I would like to make sure that everything is squared away now and your order fully refunded.